Frequently Asked Questions
Everything you need to know about purchasing and maintaining your GE Appliances.
How can I track the delivery of my large appliance?
Once your order is processed, you will receive a confirmation email with a tracking link. For large appliances, our delivery partner will contact you 24-48 hours before the scheduled date to provide a specific delivery window.
Do you offer installation services for new appliances?
Yes, professional installation is available for most product categories, including refrigerators, ranges, and laundry pairs. You can select the installation service at checkout, and our certified technicians will handle the setup and testing.
What is your return policy for home appliances?
We offer a 30-day return policy for most appliances. Products must be in new, uninstalled condition and in their original packaging. Please note that a restocking fee may apply, and shipping charges are non-refundable.
How do I find compatible replacement parts for my model?
You can find genuine GE parts by using our online Parts Finder tool. Simply enter your appliance's model number, and we will display a list of compatible filters, racks, and mechanical components.
What kind of warranty comes with my purchase?
All new GE Appliances come with a standard one-year limited warranty covering parts and labor for manufacturing defects. We also offer extended service plans for additional peace of mind beyond the first year.
Can I have my old appliance hauled away?
Yes, we offer a haul-away service for a small fee when you purchase a replacement appliance. The old unit must be disconnected and emptied prior to the arrival of our delivery team.